Support
Something not working, or a question about how StringBean does what it does. Here is how to reach a person.
Last updated August 18, 2026
Write to us
We answer within one working day, and usually sooner. There is no ticket number and no robot: a person reads it.
What to tell us
Four things get it fixed faster than anything else:
- What you were trying to do.
- What happened instead.
- The name of your company, so we can find the right account.
- The short code on the job, if it was about one. It looks like WO-121400.
A photo of the screen is worth a paragraph.
If you cannot sign in
Whoever runs StringBean where you work can reset you, and that is nearly always the fastest way. They will find you under Settings, then People. If nobody there can help, write to us from the email address on your account and we will sort it out.
How the app uses the camera, the microphone and your location
The camera reads the sticker on a piece of equipment and takes photos of the work. The microphone is for a spoken note. Your location is read once when you start a job and once when you finish, so the record can show the work was done at the building. Nothing is read in the background or when the app is closed, and you can refuse any of them and carry on using everything else.
The whole of it is written out in the privacy policy.
Closing your account
You can do it yourself from inside the app, under your profile, or from the deletion page without installing anything.
Privacy questions and data requests
Asking for a copy of what we hold, correcting it, or objecting to us holding it goes to privacy@stringbean.tech. We answer those within 30 days.
Guides
Written instructions for the things people ask about most are at help.stringbean.tech.