Handle tickets and review work
The Tickets page gathers everything that needs a decision: tenant requests, problems the field found, blocked jobs, and the work orders that answer them. Each one is a tab, and a tab shows a dot when something new arrives.
Answer tenant requests
Anything reported through a public reporting QR, like the lobby sticker, lands here. Each request carries the reporter's name, their unit if they gave one, a category, and how urgent it is.
Managers turn a request into real work. Pick a workflow and a person, and the request becomes a scheduled work order. When the work is done, the reporter hears back on their own. You can also turn a request down with a note. Requests carry the reporter's contact details, so only managers see this tab.
Close out deficiencies
A deficiency is something the field found that needs fixing. It stays open until the fix is written down.
They arrive two ways:
- On their own. A measurement comes back outside its safe limits and StringBean opens a deficiency. It holds the exact run, step, reading, and piece of equipment behind it.
- By hand, when someone logs a problem they saw.
From the Deficiencies tab you can pick who fixes it. Close it with a note about the fix, or dismiss it with a reason. Whoever you pick sees the fix on their phone.
Clear blockers
Sometimes a worker cannot do a job: a locked door, an occupant, missing supplies, broken equipment. They report a blocker instead of quietly going overdue. Managers say they have seen it, so the worker knows, then close it with a note.
Review finished work
Some runs need a supervisor's sign-off before they count as done. Open Runs and switch to the Review queue tab. Your settings decide which runs land here. It can be runs that opened a deficiency, runs that checked in outside the geofence, or runs where nobody confirmed who the worker was. You can also review everything.
For each run you see the steps, readings, and photos. Then:
- Approve. Your name, the date, and the time go on the record as the sign-off.
- Send it back. Sending work back needs a note, because the worker has to know what to fix. Pick the exact steps to redo, and ask for a fresh photo if you want. You can also send the whole job back.
You cannot review your own runs.
What happens after you send work back
The fix-up starts right away:
- The job returns to the worker's Today list.
- Your note lands in the job's conversation, where the worker can reply.
- The worker gets a message that opens the job.
The fix-up run links back to the one you sent back. Compare the two side by side when the fix-up comes in for review.